FAQ's. General Information

Your order is shipped within 1 to 3 working days. Shortly after, you will receive a tracking number to track your parcel and/or change shipping details. The insured shipping by DHL usually is up to 7 working days long, excluding preparation of order, handing to the carrier and dispatch by the carrier which are 1 to 3 working days long. Working days are from Monday to Friday, excluding public holidays. We do not garantuee delivery time. For your information only, orders are usually delivered within a week using the DHL/DPD/GLS insured delivery.
Your product comes with a 2 year warranty (6 months for the battery). If you have any issue with your product, please contact us so we can help you.
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All our products are rated “IP55” which is “Protection from splashing water”. It means that you can ride them even if it is rainy but need to avoid immersing them.